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Shipping & Returns

CUSTOMER CARE

How long will it take for my order to arrive ?

  • Our average processing time for our custom items are  7-14 business days (excluding sales). It will be shipped through USPS First Class or priority with tracking so please allow 2 to 5 business days for item to arrive once it has shipped.

 

How do I track my package?

  • A tracking number will be provided once your order has been shipped

 

How much is shipping ?

  • Shipping is $5-$10 depending on the size and weight of the item

 

*Option to add a phone number or email to receive shipping updates after completing your order*

Due to items being custom made all items are non-refundable or non-returnable unless a mistake is made on the sellers behalf which include:
 

-Wrong item sent.
 

-Wrong style of item sent (ex: pink slipper slides were sent instead of black)
 

-Orders in which tracking info shows "delivered" will not be refunded.

 

We strive our best to keep all of our customers 100% satisfied! Contact us directly and we will be more than happy to resolve any issues

Contact: Luxecustomshop@gmail.com

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